Review Management

Your Business Reputation Is Your #1 Asset


  • 92% of consumers now read online reviews
  • 40% of consumers form an opinion after reading just 1 - 3 reviews
  • 44% of consumers state that a review must be less than a month old to be relevant
  • 69% of customers agree a review must be written within 2-3 months to be considered relevant.
  • 89% of companies expect to compete primarily on the basis of customer experience.
  • A business's star rating is shown to be the #1 factor in choosing a business
  • Google expects review pages to be updated frequently, review signals are the fifth most influential factor in search engine rankings for your business.
  • Before making a purchasing decision, 92% of customers research a company online, and 68% are more likely to trust a company with positive online reviews.
  • Even if your company appears in relevant searches, it doesn’t matter unless customers like what they see.
  • Zero reviews are almost as damaging as bad reviews. Both Google and customers tend to pass on a business that no one has bothered to write about. For both, it’s a matter of trust. They want to know what to expect